Frequently Asked Questions

How Can I Get Tickets to Attend a Show Taping?

For information on obtaining tickets to one of our tapings, please click here.

 

How Can I Be a Guest on the Show?

Our producers are always looking for guests to appear on the show. For more information, click here.

 

How Do I Sign Up for the Newsletter?

To sign up for the newsletter, click here.

 

How Can I Get a Transcript of the Show?

We are currently working on a system to offer transcripts to our viewers. We understand the need and hope to offer this service in the near future.

 

How Can I Get a DVD of the Show?

We do not offer DVDs of the show at this time.


Why Can’t I Find Today’s Show?

We post video segments from the show the day after the show airs. For example, if you are looking for Monday’s show, video will be available on Tuesday. Please keep in mind that we do not post all of the segments from each show on the website.

 

I Can’t Find the Segment I Am Looking For. What Are Some Tips for Searching?

Try to conduct your search based on a keyword. For example, if you are looking for a segment on arthritis, type “arthritis” into the search box in the upper right-hand corner of the website. The search results page will include list every page on our site website that includes the word “arthritis”. To refine your results, click you can filter by content type on the left-hand side of the screen. For example, if you are looking for a video segment, click “Videos.”


Please keep in mind that not all of the segments from the show are posted on the website.

Additionally, we post videos to the site the day after the show airs. If you are looking for video from today’s show, please come back to DoctorOz.com tomorrow.


Our development team is actively working on a feature to allow users to search by air date. Stay tuned.

 

Can Dr. Oz Recommend a Specific Brand Name for a Medication, Supplement, Vitamin or Product? Can You Tell Me Where to Buy a Medication, Supplement, Vitamin or Product?

Dr. Oz does not endorse any brand name or commercial supplier. Check with your physician or health-care provider before taking any such product.

 

I Need Medical Advice. Can Dr. Oz Help?

While the content on the site was prepared to provide accurate information regarding topics related to general and specific health issues, this information has been made available with the express understanding that neither ZoCo, Dr. Oz and/or the other experts on the site, the site itself, nor members of the site are dispensing medical advice and do not intend any of this information to be used for self-diagnosis or treatment. IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT YOUR HEALTH AND/OR BEFORE STARTING OR STOPPING ANY TREATMENT OR ACTING UPON INFORMATION CONTAINED ON THE SITE, YOU SHOULD CONTACT YOUR OWN PHYSICIAN OR HEALTH-CARE PROVIDER.

 

Where Can I Find the Nutrition Information for a Recipe I Saw on the Show?

We provide nutrition information whenever possible for recipes featured on the site. If you need further information, check online as there are many websites that offer nutrition content for food ingredients.

 

What Are the Community Rules for the Discussion Board?

For a complete description of our Community Rules, please click here.

 

Why Do I Need to Register?

You can read articles and view videos on DoctorOz.com without registering for an account. However, you need to register in order to create a profile, receive a newsletter and join a Dr. Oz Challenge. Creating an account lets you take full advantage of everything DoctorOz.com has to offer.

 

Why Do I Need a Facebook Account to Comment?

You can read articles, view videos, and join in on Discussion Board topics on DoctorOz.com without taking part in Facebook. However, you need to be logged in to your Facebook account in order to comment. To create a Facebook account please sign up here.

 

Can I Play the Videos on My Mobile Device?

Unfortunately, at this time, our website is not compatible with mobile devices, including the iPad. We are looking into mobile solutions and will provide our users with a mobile experience in the near future.

 

How Can I View the Website in Another Language?

Our website is published in English, so we suggest using a translator service such as Google Translator to view the site in another language.

 

Why Am I Getting a “Video Is Unavailable” Message When I Try to Play a Video?

Please make sure that you have the most updated version of Flash installed on your computer. Visit http://www.adobe.com/software/flash/about/ for the latest information on Adobe Flash Player.


If you are trying to view a video from outside of the United States and you receive the “Video Is Unavailable” message, you may be geo-blocked due to licensing restrictions. We hope to expand our capacity to operate in other countries in the future.

 

I Live Outside of the United States. Why Can’t I View the Videos?

If you are trying to view a video from outside of the United States and you receive the “Video Is Unavailable” message, you may be geo-blocked due to licensing restrictions. We hope to expand our capacity to operate in other countries in the future.

 

When I Try to Sign In to My Account, It Says My Email Address Is Already in Use.

This is likely because you have not confirmed your account. If you have not received an email to confirm your account, please try the following:

  • Search the inbox of your email account for a message titled “Activate Your Dr. Oz Account”.
  • If you don’t see the message in your inbox, it may be in your SPAM folder. Please be sure to add noreply@doctoroz.com to your safe sender list.

I Am Having Difficulties Registering for an Account.

If you're having problems signing in or starting an account, please report your issue here and select the "I am having trouble logging into the website" option.

Please include a description of your problem; if you already have a user account, please provide your login name. Also, include your operating system, which Internet browser you are using, and what version are you using. Provide as much detailed information about the problem as you can, including an exact description of any error messages you may have received.

 

What Are DoctorOz.com’s Terms of Service and Privacy Policy?

For our Terms of Service, please click here.
For our Privacy Policy, please click here.