How to Contact the 24-Hour Nurse Helpline

A 24-hour nurse helpline is available under most insurance plans.

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The Nurses On-Call helpline is a service available under most insurance plans, including Aetna, Blue Cross Blue Shield, Cigna, Novant Health, Remsa, and United. It is a health advice and physician referral service line provided by the HCA Midwest Health Research Medical Center and is available 24 hours a day, seven days a week, and 365 days a year. To access this service, dial (816) 276-6405. You can place a call for free and speak to a professional nurse about:

  • Any symptoms you may have
  • Local physical and hospital resources
  • Medications and side effects
  • Reliable self-care home treatments
  • Self-help and support groups
  • Wellness information
  • When to go to your doctor

A nurse can help answer any questions you may have that can save you a trip to the doctor's office. He or she may also help you identify if you are experiencing an emergency and direct you to the emergency room closest to you.

For individuals without insurance or payment information, the HCA Midwest Health Research Medical Center will still answer your call. Nurses can only address callers from states in which they are licensed. If you call from a state that does not have a licensed nurse available, the medical center will connect you to another medical center that can address your call.

For more information, please refer to the Nurses On-Call website.


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