Statement From Massage Envy on Sexual Assault in Their Stores

Our hearts go out to anyone who has been through this terrible act. We and our franchisees are firmly committed to delivering the therapeutic benefits of massage in a safe environment, and we applaud those who are bringing these issues to light.

Preventing these incidents is a top priority for our business and we’re proud of the work we do to minimize the risk that any such incident could happen in our independently owned and operated franchised locations. We have the highest standards and policies that ensure our franchisees employ a rigorous hiring process, including accredited background checks and compliance with state licensure or certification requirements. Our required training program, including our Behind Closed Doors course, is a model for teaching safe, professional practices, and we expect that the 25,000 therapists employed by our franchised locations treat every client with respect. When a franchisee reports a violation of our Zero Tolerance Policy, our policies make it clear that the franchisee is required to restrict the therapist from working at any of our Massage Envy franchised locations.

We are passionate about giving every Massage Envy customer an exceptional and safe experience. We are also looking beyond Massage Envy and partnering with industry groups and leveraging technology innovations to develop programs that will improve the safety of the entire industry.

Join Maria Menounos as She Cares for Parents With Cancer, Diabetes & COVID in Powerful Video Diary

It hasn't been easy, but she's dedicated her life to helping them — and loving them.


Maria Menounos has been caring for her parents for years. Her dad has type 1 diabetes, with his blood sugar levels often dropping dangerously low. And her mom was diagnoses with Stage 4 brain cancer, or glioblastoma, in 2016. As if that wasn't enough, she never thought she would also see them hospitalized with COVID-19. It hasn't been easy, but she's dedicated her life to helping them — and loving them. Go inside her emotional journey in a powerful and moving video diary. She's sharing it all to help others find the strength they need in their own journies.

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