Our hearts go out to anyone who has been through this terrible act. We and our franchisees are firmly committed to delivering the therapeutic benefits of massage in a safe environment, and we applaud those who are bringing these issues to light.
Preventing these incidents is a top priority for our business and we’re proud of the work we do to minimize the risk that any such incident could happen in our independently owned and operated franchised locations. We have the highest standards and policies that ensure our franchisees employ a rigorous hiring process, including accredited background checks and compliance with state licensure or certification requirements. Our required training program, including our Behind Closed Doors course, is a model for teaching safe, professional practices, and we expect that the 25,000 therapists employed by our franchised locations treat every client with respect. When a franchisee reports a violation of our Zero Tolerance Policy, our policies make it clear that the franchisee is required to restrict the therapist from working at any of our Massage Envy franchised locations.
We are passionate about giving every Massage Envy customer an exceptional and safe experience. We are also looking beyond Massage Envy and partnering with industry groups and leveraging technology innovations to develop programs that will improve the safety of the entire industry.